Click here for full information on Spud INC Warranty and Returns

Merchandise damaged during shipping or shortages (missing items) must be reported to Spud, Inc. within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.

Inspect all merchandise at the time of delivery before signing off with driver.

Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.

Keep all original cartons and merchandise as received.

Damage claims must be filed with the freight carrier before we can replace lost or damaged merchandise.

In the event that your shipment did not include a product that you ordered please contact us at (803) 788-2852 or by email at service@spud-inc-straps.com. We will assess what was missing and why and then ship it out to you at our expense.