terms and conditions
Protecting your privacy and your information is our top priority. We have taken reasonable measures to secure both your information and our physical premises. We exercise reasonable care in providing safe transmission of your information from your PC to our servers (unless sent by a means outside of our control, such as e-mail). However, we cannot guaranty that our measures will completely bar unauthorized access to your information, and by using the Sites you assume this risk.
As we cut no corners in our design and manufacturing process we stand behind all Stray Dog products with our industry leading warranty. Lifetime Warranty on welds and frames, 1 year warranty on moving parts and a 60 day warranty on upholstery. Click here to see our warranty page for more information
If a product is damaged due to shipping please note that when signing for the package and call us at 614-871-9220 to expedite the claim. If the package has been damaged please take pictures of it before unpacking as this will help us prove to the shipping company they are at fault. We will work with the customer to provide the solution that best fits them either replacement or refund of the product damaged in shipping.
Click here to file a shipping claim
If an item is unopened and is a stock item (black texture) then the item is a level 1 return which we will refund the full amount minus a 25% restocking fee and Credit Card fee, the customer is responsible for covering the shipping cost to return the item.
Canceled Online orders
Online orders can be canceled by reaching out to us by email at email@example.com or firstname.lastname@example.org. Made to order orders cannot be canceled once they are ordered by the factory which takes 24 hours after purchasing but cannot be returned or canceled once production begins.
In stock orders can be can be canceled by reaching out to email@example.com or firstname.lastname@example.org once an order ships it cannot be cancled and needs to be returned (see return policy above). If an order is canceled before it is shipped we will refund the entire order minus the credit card fee because we do not get that back the fee is taken at time of order and is non refundable from both Stripe and PayPal.
MADE TO ORDER ITEMS ARE NOT RETURNABLE, if you have a question about if an item will work with your rack please reach out to us before purchasing as made to order items are not returnable.
If the item has a defect we will replace the item at no cost to the customer upon proof of the defect via photo and or video.
If the item is made to order/custom we will not be able to issue a refund as the item has been build to the custom specifications to the customer and will not be able to be resold.
Items that are used may not be returned even if they are an in stock item as they will not be able to go back into stock to be sold as new.
If you receive the wrong item we will cover the shipping of the item back to us and then send you the correct item at no cost to you.
All content on Straydogstrength.com including but not limited to logos, text, coding and images are copyrights of Stray Dog Strength and The Equipment Guys LLC 2021.
LIMITATION OF LIABILITY
Stray Dog Strength reserves the right to change or modify any products as well as add or remove products. Stray Dog Strength INC shall not be liable for any damages that result from the use of, or the inability to use the products we sell on this site.
Stray Dog Strength in the event of a product listed with a mistake in the description or to the price has the right to cancel an order. If this even were to happen we would refund the money to the customer in the form of a credit on their account or we can cut them a check.
In an effort to keep our costs down Stray Dog Strength quotes are only honored for 30 days, as manufacturing costs are constantly changing we re evaluate our costs every month to make sure our products are appropriately priced which is why quotes will expire after 30 days. In the event that your quote expires please reach out to your sales representative and they will send you a new quote even if the prices are the same.